TERMS AND CONDITIONS:Global Value Foods Pvt Ltd (“GVFPL”) is the licensed owner of the brand Spice Story (“We”) and the websites www.spice-story.in (“websites”, “Site”).
GVFPL Private Limited (“Company,” “we”, “us”, “our” or “GVFPL”, “Spice Story”) is the sole owner of the information collected on all GVFPL websites. This privacy statement applies only to information collected by this website. We strive to ensure the highest standards for secure transactions and customer information privacy. Please read the following statement to learn about our collection of information policies.
Personal information collection GVFPL may collect and use the following kinds of personal information:
- Information about your use of this websites
- Information that you provide using for the purpose of registering with the websites
- Information about transactions carried out over these websites
- Information that you provide for the purpose of subscribing to the website’s services; and
- Any other information that you send to GVFPL
Using personal information GVFPL collects and stores all personally identifiable information which you provide. This information is used by us to ensure efficient use of our websites and a highly customized shopping experience.
GVFPL may use your personal information to:
- Administer and operate this website
- Personalize and improve you experience on this website
- Enable your access to and use of the website services
- Publish information about you on the website
- Send to you and/or the identified recipient(s) the products that you purchase
- Supply to you and/or the identified recipient(s) services that you purchase
- Send to you statements and invoices
- Collect payments from you; and
- Send you relevant marketing communications
Communications from the Site
Special Offers and Updates We may occasionally send you information on products, services, special deals, and promotions. We present the option not to receive these types of communications.
Press Releases and Newsletters If you request to receive our newsletters, we will use your name and email address to send these documents to you. Please contact us if you wish to be removed from this mailing list.
Service-related Announcements We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email advising you of this.
Links to Other Sites This website may contain links to other websites that may collect personally identifiable information about you. GVFPL is not responsible for the privacy practices or the content of those linked websites.
Securing your data GVFPL will take reasonable technical and organisational precautions to prevent unauthorised access, loss, misuse or alteration of your personal information.GVFPL will store all the personal information you provide on its secure servers or secure servers of its third-party affiliates. We do not use any encryption on our forms, as we do not collect credit card numbers, social security numbers or any other sensitive information that can be used in identity theft.
In addition, personal information that you submit for publication on the websites may be published on the internet and may be available around the world. You agree to such cross-border transfers of personal information.
Business Transitions In the event GVFPL goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will be among the assets transferred.
Grievance Redressal In case of any concerns, please contact us through the modes mentioned at the end of the section and we will do our best to address your concern. Please note that
- Your reference number to follow up for any order-related issue will be your Order Number, which is a 4-digit number that gets generated once you place the order and is communicated to you by the Order Confirmation email. Please refer to it in your communications related to all your concerns relating to your order.
- We will only be able to address concerns that can be factually or visually verified mutually by our team and the customer. We regret that we will not be able to materially address any concern that may pertain to a sensory nature of taste and smell as those are individual experiences but will certainly value and incorporate all such feedback for future improvement.
Cancellations We accept cancellations up until the time the shipment has not been dispatched. The dispatch is notified in the form of an Airway Bill (“AWB”) tracking number communicated by e-mail. In rare cases of the AWB being communicated and the shipment not picked up, cancellations shall be entertained. A full refund will be issued in the case of cancellations. The cancellations can be requested ONLY by the following modes of communications -
Contact: +91 91375 13128
Exchange, Return & Refund We will accept returns in case:
- The product is expired or has less than 15% of the shelf-life remaining at the time of delivery, which should be verified by providing relevant images.
- There is a visual damage that can be attributed to the manufacturing or packaging of the product and is mutually agreed upon by our team and the customer.
- In all the cases of agreement of grievances mentioned above, a refund or replacement shall be provided basis the customer’s preferences.
- The customer shall also be eligible for a refund if a specific product or order cannot be shipped/delivered due to any restrictions in shipping to customer’s delivery pin code
- There is/are missing item(s) in the order and the customer does not want it to be shipped for any reason and has informed about the same
Delivery & Shipment Shipping Mode: Order are normally processed within 1 working day of having received the order and are delivered in the best possible timelines available with our courier partners. In case we foresee a delay beyond the indicated delivery timeline, we will keep you informed. Please note that the orders are not dispatched on Saturday, Sunday and on public holidays.
Shipping Charge: We use only the best available courier partners. Therefore, we have a shipping charge specified on all the product pages. Email: firstname.lastname@example.org Contact: +91 91375 13128
Payment Methods The Site uses the services of CC-Avenue for the purposes of online order payments. CC-Avenue enables payments through the following methods:
- Credit/Debit Cards
- Wallets (Paytm /MobiKwik /JioMoney /PayZapp /Freecharge /The Mobile Wallet/ ITZCash/ ICash /Oxicash /PayCash)