TERMS AND CONDITIONS:Global Value Foods Pvt Ltd (“GVFPL”) is the licensed owner of the brand Spice Story (“We”) and the websites www.spice-story.in (“websites”, “Site”).

 PRIVACY POLICY:  Please read this privacy policy before using the site http://www.spice-story.in or submitting any personal information. Your privacy is important to GVFPL This privacy statement provides information about the personal information that GVFPL collects, and the ways in which GVFPL uses that personal information. By using this site, you are accepting the practices described in this privacy policy. We encourage you to kindly review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used. GVFPL reserves the right to change this policy without prior notice. The policy will be updated on this website before it gets effective.
GVFPL Private Limited (“Company,” “we”, “us”, “our” or “GVFPL”, “Spice Story”) is the sole owner of the information collected on all GVFPL websites. This privacy statement applies only to information collected by this website. We strive to ensure the highest standards for secure transactions and customer information privacy. Please read the following statement to learn about our collection of information policies.

Note: This privacy policy is subject to change at any time without notice. Please review this Privacy Policy periodically to ensure that you are aware of the then current policies. By visiting this website, you agree to be bound by the terms and conditions of this Privacy Policy. If you do not choose to accept these terms, please do not use this website.

By using this website, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy. This Privacy Policy is incorporated into and subject to the Terms and Conditions.

Personal information collection GVFPL may collect and use the following kinds of personal information:

  • Information about your use of this websites
  • Information that you provide using for the purpose of registering with the websites
  • Information about transactions carried out over these websites
  • Information that you provide for the purpose of subscribing to the website’s services; and
  • Any other information that you send to GVFPL
If you choose to make a purchase from our site, we may collect information pertaining to your buying behaviour. The information we collect includes, but is not limited to: Name, Date of Birth, E-mail Address, Billing Address, Shipping Address, Phone/Mobile number, Recipient’s Phone/Mobile number. This information is necessary for us to recognize you as a registered customer and to fulfil the orders you place with us. Storing this information means you do not need to re-enter these details each time you shop. The information we collect is not shared with other organizations for commercial purposes. The information we collect will be used to contact consumers in future, for designing consumer surveys, contests and is kept secure. Only authorized employees, agencies and partners (who have agreed to keep information secure and confidential) have access to this information.

Using personal information GVFPL collects and stores all personally identifiable information which you provide. This information is used by us to ensure efficient use of our websites and a highly customized shopping experience.

GVFPL may use your personal information to:

  • Administer and operate this website
  • Personalize and improve you experience on this website
  • Enable your access to and use of the website services
  • Publish information about you on the website
  • Send to you and/or the identified recipient(s) the products that you purchase
  • Supply to you and/or the identified recipient(s) services that you purchase
  • Send to you statements and invoices
  • Collect payments from you; and
  • Send you relevant marketing communications
If you choose to upload data from Facebook or Instagram, we do not collect your usernames and passwords from Facebook or Instagram. If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the websites, we may collect such information into a file specific to you. GVFPL may share personal information with our other corporate entities and affiliates to help detect and prevent identity theft, fraud and other potentially illegal acts; correlate related or multiple accounts to prevent abuse of our services; and to facilitate joint or co-branded services that you request where such services are provided by more than one corporate entity. Those entities and affiliates may not market to you as a result of such sharing unless you explicitly opt-in. GVFPL may disclose personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process to defend its legal rights. GVFPL may disclose personal information to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms and Conditions or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public.

Communications from the Site

Special Offers and Updates We may occasionally send you information on products, services, special deals, and promotions. We present the option not to receive these types of communications.

 Press Releases and Newsletters If you request to receive our newsletters, we will use your name and email address to send these documents to you. Please contact us if you wish to be removed from this mailing list.

 Service-related Announcements We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email advising you of this.

 Cookies GVFPL uses cookies on this site. A cookie is a small text file that is stored on a user's computer for record-keeping purposes. The Site and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on someone's past visits to the Site.

Links to Other Sites This website may contain links to other websites that may collect personally identifiable information about you. GVFPL is not responsible for the privacy practices or the content of those linked websites.

Securing your data GVFPL will take reasonable technical and organisational precautions to prevent unauthorised access, loss, misuse or alteration of your personal information.

GVFPL will store all the personal information you provide on its secure servers or secure servers of its third-party affiliates. We do not use any encryption on our forms, as we do not collect credit card numbers, social security numbers or any other sensitive information that can be used in identity theft.

Cross-border data transfers Information that GVFPL collects may be stored and processed in and transferred between any of the countries in which GVFPL operates to enable the use of the information in accordance with this privacy policy.

In addition, personal information that you submit for publication on the websites may be published on the internet and may be available around the world. You agree to such cross-border transfers of personal information.

Business Transitions In the event GVFPL goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will be among the assets transferred.

Changes in this Privacy Statement If GVFPL decides to change this Privacy Policy, we will post those changes to this privacy statement on the homepage and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review this page periodically. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.

Grievance Redressal In case of any concerns, please contact us through the modes mentioned at the end of the section and we will do our best to address your concern.  Please note that

  1. Your reference number to follow up for any order-related issue will be your Order Number, which is a 4-digit number that gets generated once you place the order and is communicated to you by the Order Confirmation email. Please refer to it in your communications related to all your concerns relating to your order.
  2. We will only be able to address concerns that can be factually or visually verified mutually by our team and the customer. We regret that we will not be able to materially address any concern that may pertain to a sensory nature of taste and smell as those are individual experiences but will certainly value and incorporate all such feedback for future improvement.

Cancellations We accept cancellations up until the time the shipment has not been dispatched. The dispatch is notified in the form of an Airway Bill (“AWB”) tracking number communicated by e-mail. In rare cases of the AWB being communicated and the shipment not picked up, cancellations shall be entertained. A full refund will be issued in the case of cancellations. The cancellations can be requested ONLY by the following modes of communications -
Email: gayatri@globalvp.in
Contact: +91 91375 13128

Exchange, Return & Refund We will accept returns in case:

  1. The product is expired or has less than 15% of the shelf-life remaining at the time of delivery, which should be verified by providing relevant images.
  2. There is a visual damage that can be attributed to the manufacturing or packaging of the product and is mutually agreed upon by our team and the customer.
  3. In all the cases of agreement of grievances mentioned above, a refund or replacement shall be provided basis the customer’s preferences.
  4. The customer shall also be eligible for a refund if a specific product or order cannot be shipped/delivered due to any restrictions in shipping to customer’s delivery pin code
  5. There is/are missing item(s) in the order and the customer does not want it to be shipped for any reason and has informed about the same
In any other case, please note that we will not be able to take returns, and will try to address the concerns/grievances in the best of our capacity. Also, please note that we will not be able to materially address any concern that may pertain to a sensory nature of taste and smell as those are individual experiences but will certainly value and incorporate all such feedback for future improvement.

Delivery & Shipment Shipping Mode: Order are normally processed within 1 working day of having received the order and are delivered in the best possible timelines available with our courier partners. In case we foresee a delay beyond the indicated delivery timeline, we will keep you informed. Please note that the orders are not dispatched on Saturday, Sunday and on public holidays.

Shipping Charge: We use only the best available courier partners. Therefore, we have a shipping charge specified on all the product pages. Email: gayatri@globalvp.in Contact: +91 91375 13128

Payment Methods The Site uses the services of CC-Avenue for the purposes of online order payments. CC-Avenue enables payments through the following methods:

  1. Credit/Debit Cards
  2. Netbanking
  3. Wallets (Paytm /MobiKwik /JioMoney /PayZapp /Freecharge /The Mobile Wallet/ ITZCash/ ICash /Oxicash /PayCash)
  4. UPIs
The customer can cancel the payment anytime before filling the payment method details (card no., userID for Netbanking, Wallets and other such information) by quitting the page or closing the browser tab. The Site has no control over the chargeback and it shall be applicable as per the respective payment method/bank rules.